Solutions
Customers & Partners
Resources
Follow-up tailored to your needs
Our personalized services are aligned with your needs. With SLAs tailored to your needs, reactive and proactive technical support, as well as monitoring of the adoption of Oodrive solutions, we guarantee the success and optimal ROI of your project.
Choose the level of service best suited to your needs
Silver
The self-service offer
Included in all our offers, the Silver level enables you to get help from support in working hours (HO), as well as access to self-access resources.
- Access to support in working hours
- Ticket opening and tracking via a Customer Portal
- Self-directed learning with our self-service resources
- Support SLA
Gold
24/7 support
Particularly suited to customers who can’t afford even the slightest interruption in service, the Gold level gives access to 24/7 support.
- 24/7 support access
- Mission-Critical SLAs: support and incident resolution SLAs to rapidly reduce the risk of downtime or poor performance.
Platinum
Dedicated support
Need to relieve your teams? Our dedicated contacts are there to help you, with a Support (DCSE) and Adoption (CSM) team.
- A dedicated support agent to manage ticket resolution, escalations and crisis management
- A CSM to help you adopt all our solutions
- Join the Beta Test Program to get an early look at features under development
Gold sovereign
24/7 support in France
Particularly well-suited to customers who can’t afford the slightest interruption in service, the Gold level gives you access to 24/7 support.
- 24/7 support access
- Mission-Critical SLAs: support and incident resolution SLAs to rapidly reduce the risk of downtime or poor performance.
Platinium sovereign
Dedicated support in France
Need to relieve your teams? Our dedicated contacts are there to help you, with a Support (DCSE) and Adoption (CSM) team.
- A dedicated support agent to manage ticket resolution, escalations and crisis management
- A CSM to help you adopt all our solutions
- Join the GOLD Beta Test Program to get a sneak preview of features under development
Service levels in detail
Discover the range of services tailored to your needs, in terms of both support and guidance.
High: 1 hour
Medium: 2 working hours
Low: 2 working hours
High: 1 hour
Medium: 2 working hours
Low: 2 working hours
High: 1 day
High: 1 day
High: 1 hour
Medium: 2 working hours
Low: 2 working hours
High: 1 hour
Medium: 2 working hours
Low: 2 working hours
High: 1 day
High: 1 day
Benefit from dedicated Oodrive resources
The DCSE makes sure you’re satisfied with the way your support requests are handled.
The CSM makes sure you get the most out of Oodrive solutions.
The Project Manager deploys the solution in accordance with the defined conditions.
Find out more about our service levels
Our team will be happy to help you find the perfect combination of products and solutions.
